16 de January de 2018
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1. Who are you?

We are a company that offers the possibility of playing online lotteries in a comfortable and safe way.

We collaborate with Lottery Administrations and points of sale authorized by SELAE (State Lottery and State Lottery), and Lotteries of Catalonia, processing in your name the plays and / or bets as if you did it directly in any Lottery Administration.

2. What services do you offer?

• We manage the lottery tickets purchase process for the various official games of LAE, and / or Lotteries of Catalonia (exclusively tickets of the raffles of the Grossa)

• Instant information through the Web about the draw results

• Jackpot information, extraordinary draws, prizes obtained, offers and promotions.

3. Do I have to register to use the web?

Yes You will have access your personal account and from there you will be able to make purchases and receive the prizes won in the different lottery games.

4. Are this official lottery tickets? Am I buying real tickets?

All lottery tickets purchased at LottoHoy are official, sold by the official lottery agency.

Once the ticket has been purchased, it is printed and stored in the lottery administration safe, pending the official result of the draw.


5. Why do you sell tickets a little bit more expensive than their official prize ?

At LottoHoy we offer official lottery tickets, therefore they have a pre-established price. In order to cover expenses of the online platform, agreements with different suppliers and a small profit margin for us, we are forced to increase the price of each ticket a little bit.

It is a small extra cost to be able to offer the best service of the market, from the comfort of your house.


 

6. Do you have any syndicate active ? Do you create new syndicates?

Yes, of course.

7. I would like to receive tickets purchased at my house

Currently we do not ship tickets purchased. Once the ticket has been purchased, it is printed and stored in the lottery administration safe, pending the official result of the draw.

8. If I win any draw prize will you inform me?

Yes, after each draw you will receive an email, with the results and prizes obtained.

Prizes are immediately transferred to the registered client"s private account. This is a great advantage, since this way the prizes do not expire.

Another advantage is that we do not charge any commission on your prizes.

9 f I win a prize, what taxes do I have pay?

If you won a prize by playing with us, Congratulations !. All prizes of € 2,500 or less are tax-free. You do not have to pay anything.

However, all prizes over € 2,500 are subject to a tax of 20% of the value of the prize that is above that amount.

For example, if you get a prize of € 3,000, the first € 2,500 will be completely tax free, and a 20% of the remaining € 500 will be paid. In this case, the total prize you would receive would be € 2,900.


10. Payment methods accepted at LottoHoy

Currently in LottoHoy you can make purchases of tickets by credit / debit card and bank transfer.

In case of choosing a bank transfer, your order will not be validated until we receive the transfer.


11. LottoHoy is available internationally?

Our services are available to everyone, including your country. You can play and win all the games and bets offered by our platform, always at the best price available on the internet.

Keep in mind that when you buy a LottoHoy lottery ticket you are buying an official LottoHoy ticket.


12. can I withdraw the deposited money ?

For security reasons and to comply with the money laundering regulations, the money introduced into the system can not be withdrawn. Only the profits obtained in the different lottery games can be withdrawn.

13. How can I make a withdraw?

To make a withdrawal of your winnings, simply go to the "Collect rewards" section of your user account.

Once there, enter the amount you want to withdraw and the bank account number in which you want to receive it.

Once we receive the withdrawal request, we will process it as soon as possible.


 

14. Can I check all my winnings ?

Your winnings and available balance are always accesible through your user account.

15. Can I cancel my bets?

You can only cancel the bets of those draws that have not yet been validated and the sale is closed for that draw.

Like long-term purchases or purchases before the end of the contracting period.

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DDBO Entertaintment SL
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