FAQ – Frequently Asked Questions

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About tickets

Are they official lottery tickets? Am I buying real tickets?

All lottery tickets purchased at LottoHoy are official, sold by official lottery agencies in each country. Once the ticket is purchased, it is printed and kept in custody pending the official result of the draw.

In some cases, it can be offered as an alternative to bet on the final result of a lottery.

Can I cancel my bets?

You can only cancel bets on plays that have not yet been validated and the sale for that draw is closed.

This would be the case of long-term payments or purchases before the end of the contracting period.

Can I combine my own lines with lines generated by the “quick selection” tool?

Yes. You can choose the numbers yourself or randomly.

Can I receive the tickets purchased to my house ?

Currently we do not send the tickets purchased physically. Once the ticket is purchased, it is printed and kept in custody pending the official result of the draw. The player will have a scanned copy in his user’s ditch, in the section “my transactions”. Only those lotteries that offer this service.

What does “quick-pick” mean?

The “quick-pick” tool allows you to fill in your ticket with random numbers.

What does the “Pending” message that appears in the following countdown draw box mean?

This message is displayed in the countdown box when the tickets for the next draw are no longer being sold and the system is waiting for the results of the draw.

What does the message “the tickets for the closest draw are no longer available” mean?

This message means that the tickets for the closest draw are not being sold anymore because admission has been closed for this draw.

The ticket sales for the closest draw finish approximately two hours before the draw. You can find detailed information about the hours of sale in point three of the Terms of use.

What does the number of lines means?

In other words, it’s about the number of tickets (columns) that you want to participate in a particular lottery.

Where can I check the purchased tickets?

To review the tickets you have purchased, go to the user panel and click on the “My tickets” tab.

Why do you sell the tickets at a slightly higher price than the official one?

At LottoHoy we offer official lottery tickets, therefore they have a pre-established price.

In order to cover the costs of managing the online platform, the agreements with the different suppliers and a small profit margin, sometimes it is necessary to increase slightly the final price.

Why does my scanned ticket not appear?

Once the purchase has been made, the ticket is validated by an official point, and then the ticket is scanned and attached to your user account.
The validation and scanning process is not automatic and depends on the opening hours of the official bodies, for this reason there may be a delay between the time of purchase and the appearance of the scanned ticket.

On exceptional occasions, such as when the volume of sales increases a lot due to unusually high tickets, some tickets may not appear scanned. In such cases the ticket is purchased as usual and you will receive the purchase confirmation by mail.